Returns

 

 Your 100% Satisfaction is Guaranteed

At Giant Teddy, we stand behind our products 100%. If for any reason you are not satisfied with your purchase, you have our "Paw of Honor" that all Giant Teddy brand bears carry a 30-day No Questions Asked, Money Back Guarantee. We are confident that you will love your new Giant Teddy friend.

 No-Hassle Return Policy

Should any item not meet your expectations, return it for a full refund, less shipping cost. Please call or email us and we will assist you with the return of your order within 30 days of purchase date. Let us know what's wrong, pack it back up, send it to us, and we'll make it right. Items must be returned in the same condition as they were when shipped out. We reserve the right to deny any exchanges or returns if those conditions have not been met.

We do not charge any restocking fees. Be sure to include your Name and order Number with the package so we can better serve you. If possible, package your return item(s) in the original box it was shipped in. Your new item will be shipped out upon receipt of your return.

How to Return an Item

Return Online:
In order to return an item through the website, you must have placed the order with a registered account.

  1. Go to: My Account -> Completed Orders
      * You may be required to log-in.
  2. Click on the "Return Items" button for the Order containing the item that needs to be returned.
  3. Select the number of items to be returned, Return Reason, Return Action.
  4. Provide any additional comments necessary to help us process your return promptly.

Return by Phone or Email:
Send an email to info@giantteddy.com or call us at 714-632-8680 and we will happy to assist you in processing your return. In order to process your return request promptly, please provide your Name, Order Number and Reason for Return/Exchange.

Please send your Returns and Exchanges to:
Giant Teddy - Returns
1070 N Kraemer Pl.
Anaheim, CA 92806

Defective or damaged product? Receive FREE Returns! How does it work? 

We stand behind the quality of our products 100%! If for some reason, you receive a damaged or defective bear, Contact Us and we will make it right. We want to make sure that each and every teddy bear that goes out upholds the Giant Teddy standard of quality. Whenever possible, send us a picture of any defect or damage to info@giantteddy.com (reference your order id#)

When returning your teddy bear, please be sure to include the following items (IF applicable): 

1.       Vacuum seal bag
2.       Teddy Bear & Accessories
3.       Giant Teddy brand Box

Teddy bear must be places in a vacuum seal bag to fit in the original Giant Teddy box.

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