Shipping

Domestic Shipping Policy

Our shipping charges reflect rates for USPS or FedEx. We reserve the right to ship these items through comparable services such as UPS, DHL without prior notification.

Next Day and 2-Day shipments are sometimes shipped via USPS Express Mail.

The majority of orders are shipped the next business day after processing. Please allow 1-2 days for processing.

A valid phone telephone number is required for any order placed on our website.  We also require a confirmation of the legitimate billing address and phone number for all orders with a different "ship to" and "bill to" address.

Please Note: If you or the package recipient rejects your shipment, or your package is deemed as undeliverable by the shipping company for any reason, we will refund you for the refused items once we receive the items in re-sellable condition; however, you are responsible for your shipping charges plus any other fees that may apply. If additional fees do apply, they will be taken out of your refund. If you feel the error is due to a mistake on the part of the shipping company, you will have to speak with them directly about getting your fees refunded.

Shipping to Non-Contiguous U.S. States & Territories (Alaska, Hawaii, Puerto Rico)

Shipping rates, fees and delivery times may vary on packages shipped to non-contiguous states and territories.

Note: Due to size/weight restrictions expedited shipping may not be available to all destinations.

Shipping to P.O. Boxes

Any shipments to P.O. Boxes must be sent via USPS. Due to restrictions FedEx will not deliver to any P.O. Box addresses.

Shipping to APO and FPO Military Addresses

Please select "United States" as the country for the shipping address when shipping to any APO or FPO locations. The reason is that these locations are still US addresses even though they are internationally located.

Note: Delivery to military posts can take several days because of the distance of these locations and, due to world events, we cannot guarantee delivery to any military boxes.

Estimated Delivery Date Map (in business days)

All packages are shipped from our warehouse in Santa Ana, CA.

International Shipments

Giant Teddy gladly accepts and ships orders to your loved ones, regardless of where they are in the world.

A valid phone number is required for any order placed on our website.  We also require a confirmation of the legitimate billing address and phone number for all orders with a different "ship to" and "bill to" address.  International orders also require the recipients telephone number.

All international packages are shipped via USPS. You may choose either USPS Priority Mail International or USPS Express Mail International.
Note: Due to size/weight restrictions Express shipping may not be available on all bears (typically 55" or larger).

International shipments may experience delays upon arrival due to customs inspections as regulations vary by country. Giant Teddy does not have control over international packages once they have left our warehouse and we are not responsible for customs, duties or taxes associated with your international shipment.

Customs, Duties & Taxes

Customers are responsible for any applicable duties, taxes or fees imposed by their country or the carrier on their behalf to get the package through customs. International customers are responsible for all applicable duties and taxes. Please check with your local customs office for detailed information. Customs, import duties (if any) and local taxes are assessed when the package arrives in your country. These additional fees are the responsibility of the recipient.

IMPORTANT: If you or your country's customs rejects your shipment, or your package is deemed as undeliverable by the shipping company for any reason, we will refund you for the refused items once we receive the item(s) in re-sellable condition; however, you are responsible for your shipping charges plus any other fees that may apply. If additional fees do apply, they will be taken out of your refund. If you feel the error is due to a mistake on the part of the shipping company, you will have to speak with them directly about getting your fees refunded.