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Returns:

COVID-19 Updates: Due to the current situation with COVID-19 safety concerns have led to us being unable to accept returns during the pandemic. To protect our staff, our customers and avoid any further spread of the virus we will not be accepting any returns for your purchase (no exceptions).

Satisfaction Guarantee

Your 100% Satisfaction is Guaranteed

At Giant Teddy, we stand behind our products 100%. If for any reason you are not satisfied with your purchase, you have our "Paw of Honor" that all Giant Teddy brand bears carry a 30-day No Questions Asked, Money Back Guarantee. We are confident that you will love your new Giant Teddy friend. (COVID-19 will impact our return policy)

Giant Teddy Return Policy

Should any item not meet your expectations, return it for a full refund, less shipping cost. Note: We do not issue refunds for the shipping originally paid and you are responsible for the shipping cost to send the item back to our facility.

Please call or email us and we will assist you with the return of your order within 30 days of purchase date. Let us know what's wrong, pack it back up, send it to us, and we'll make it right. Items must be returned in the same condition as they were when shipped out. We reserve the right to deny any exchanges or returns if any conditions have not been met.

Be sure to include your Name and order Number with the package so we can better serve you. If possible, package your return item(s) in the original box it was shipped in. Your new item will be shipped out upon receipt of your return.

How to Return an Item

Send an email to info@giantteddy.com or call us at 714-855-3418 and we will happy to assist you in processing your return. In order to process your return request promptly, please provide your Name, Order Number and Reason for Return/Exchange.

Please send your Returns and Exchanges to:

Giant Teddy - Returns
1070 N Kraemer Pl.
Anaheim, CA 92806

Defective or damaged product? Receive FREE Returns! How does it work?

We stand behind the quality of our products 100%! If for some reason, you receive a damaged or defective bear, contact us via email We want to make sure that each and every teddy bear that goes out upholds the Giant Teddy standard of quality. We will require you to send us a picture of any defect or damage to info@giantteddy.com (reference your order id#).

When returning your teddy bear, please be sure to include the following items (IF applicable):

  1. Vacuum seal bag
  2. Teddy Bear & Accessories
  3. Giant Teddy brand Box

Teddy bear must be places in a vacuum seal bag to fit in the original Giant Teddy box.