Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

Imported and Stuffed in Anaheim, California

All stuffed animals crafted by Giant Teddy are stuffed to order at our headquarters in Anaheim, California. We design all aspects of the stuffed animals, including the stitching of the expressions on the face, color of the plush fur, and even precise arrangement of the paw pads. Our designs are executed and produced exactly in collaboration with partners in China, from where we source the luxe shells. New polyester filling is sourced locally in the US, then processed into premium, fluffy Giant Teddy stuffing by our technicians in Anaheim. We stuff the bears, finish them by hand, and inspect each one for perfection before shipping. Our bears are guaranteed to last you a lifetime.
All Giant Teddy bears exceed U.S. child safety standards.

Accessories and Props

The accessories and props, including clocks & heart pillows, pictured alongside this item may not be included; they are shown for size and proportion comparison only. See product description for accessories, if any, included with this item.

Warning:

Remove any unattached accessories, all tags and plastic loops before giving to a child younger than 3 years of age